Refund and Cancellation Policy.

At Ivy Lines, we value your time and appreciate your understanding of our booking and cancellation policies, which are in place to ensure that all clients receive the best possible care and service.

Booking and Cancellation Policy

Rescheduling and Cancellations: We kindly request that you provide at least 24 hours' notice if you need to reschedule or cancel your appointment. This allows us to offer the appointment slot to another client in need.

No-Show Policy: Non-attendance to a scheduled appointment prevents another client from being seen during that time. If you do not show up for your appointment and have not provided the required notice, we reserve the right to charge a no-show fee of $50.

Late Arrivals: If you arrive late for your appointment, we will do our best to accommodate you. However, your treatment time may be shortened to ensure that subsequent clients are not inconvenienced. In some cases, it may be necessary to reschedule your appointment, and a cancellation fee may apply.

Refunds: Due to the nature of our services, we do not offer refunds for completed treatments. However, if you have concerns about your treatment or experience any issues, please contact us within 48 hours of your appointment, and we will work with you to address any concerns.

Emergency Cancellations: We understand that emergencies happen. If you need to cancel your appointment due to an emergency, please contact us as soon as possible. We will assess these situations on a case-by-case basis and may waive the cancellation fee at our discretion.

Contact Information: If you need to cancel, reschedule, or discuss your appointment, please contact us at:
Email: raquel@ivylines.com.au
Phone: 0400 391 423

We appreciate your cooperation and understanding of our policies, which are designed to ensure that all clients receive the highest standard of care and service at Ivy Lines.